West Berkshire Council advice on green bin collection payments

West Berkshire Council has issued advice to residents on paying for their green bin collection, following complaints over the phasing out of cheques.

Residents subscribing to garden waste collection services are being encouraged to set up a Direct Debit, and the council is offering assistance to facilitate this.

A spokesperson said: "Whilst it is preferable for the initial Direct Debit to be set up online, and it is envisaged that the majority of our residents will be able to do so using this method, both equipment and assistance are available in the council offices at Market Street in Newbury for those without their own internet access.

"Alternatively, a family member or trusted friend or neighbour could give you access to a device, or complete the online form on your behalf.

"In the remainder of instances the council will be able to assist in the set-up of the Direct Debit by phone."

To set up a Direct Debit online, visit West Berkshire Council's website.

Those residents who lack any ability to set up a Direct Debit – even with assistance – are urged to email gardenwaste@westberks.gov.uk or call 03301 319742.

Calls should only be made as a last resort, as the council is currently experiencing increased demand on its phone services from vulnerable people.

Green bin collection subscriptions can be renewed until August 26.