Tue, 24 May 2016
A SURVEY to explore the effectiveness of adult social care provision has been commissioned by West Berkshire Council.
Service users will be asked about their experiences of it during the past year.
The information gathered will then form part of the council’s annual appraisal of the service it provides and influence how the service is improved in the coming year.
As well as the survey a consultation event will be held to reflect on how the service has performed this year.
The event is open to service users, carers, relatives and professionals and is being held on Tuesday, June 21 in Newbury.
This will include a presentation from West Berkshire Council’s head of adult social care, Tandra Forster, and an opportunity to hear a panel answer questions submitted in advance of the event.
Smaller drop-in sessions are also being held in Hungerford and Thatcham between 10am and 12pm that day.
West Berkshire Council has commissioned the independent organisation Healthwatch West Berkshire to run the event.
The council’s executive member for adult social care, Hilary Cole (Con, Chieveley), said: “Adult social care is one of the most important services we provide as a council and it’s important to hear people’s experience of the service.
“Although we have achieved a lot this year, we want to improve and develop further this vital and valued service; this survey and local events will help us to do this. I’d encourage anyone who has used the service to take part and help us improve what we offer to those of our residents who most need our support.”
The survey closes on Friday 10th June and is online here: https://www.surveymonkey.co.uk/r/WBCLocalAccount2016
To find out more about the consultation and drop-in events, register for the evening event or submit a question in advance, go to www.healthwatchwestberks.org.uk/local-account-2016