Fri, 17 Jun 2016
DISRUPTION for rail travellers between London and Reading continued today (Fri), after a train was derailed in London yesterday, after passing through a red signal.
The train was automatically derailed after passing the red signal outside Paddington.
According to a Great Western Railway statement, the derailment of an empty train outside Paddington yesterday (Thurs) evening caused significant disruption to train services.
"Some of the overhead line equipment has been damaged and is currently being assessed by Network Rail engineers; however trains are currently only able to access four of the six lines into and out of Paddington Station," stated the company.
"At the moment, we expect to be able to run around half our normal service into and out of Paddington on Friday 17th June. We hope this will improve as further progress is made and we would ask customers to check before travel and only travel if absolutely necessary."
Train Service plan for Friday 17th June 2016:
Train services between London Paddington and Cheltenham Spa are suspended. Customers are advised to travel on alternative services between London Paddington and Swindon. Train services will operate between Swindon and Cheltenham Spa.
Train services between London Paddington and Cardiff Central are suspended, services between London Paddington and Swansea will operate.
Quarter passed the hour / XX:15 London Paddington to Cardiff Central are cancelled.
Fifty five minutes passed the hour / XX:55 Cardiff Central to London Paddington are cancelled.
On the half hour / XX:30 London Paddington to Bristol Temple Meads services are cancelled.
On the hour / XX:00 Bristol Temple Meads to London Paddington services are cancelled.
No Heathrow Connect service between London Paddington and Heathrow Airport.
Train services between London Paddington and Greenford will only operate between West Ealing and Greenford. Customers for stations between West Ealing and Greenford are advised to travel on services to West Ealing and alight for Greenford services.
Train services between London Paddington and Bedwyn will only operate between Reading and Bedwyn. Customers are advised to travel to Reading of connections to/from Bedwyn.
Arrangements are in place for GWR tickets to be accepted on the following alternative routes:
London Underground via any reasonable route to Greenford, Heathrow Airport, London Marylebone, London Euston and London Waterloo.
South West Trains via any reasonable route to/from London Waterloo.
Chiltern Railways between London Marylebone and Oxford / Banbury.
Virgin West Coast between London Euston and Birmingham New Street to connect with London Midland services to Worcester and Hereford.
London Midland between Birmingham New Street, Worcester and Hereford.
Arriva Trains Wales via any reasonable route between Cheltenham Spa, Newport (South Wales), Cardiff Central, Swansea and Hereford.
We recognise the severe inconvenience caused to many of our customers and for this we apologise.
To find out if you are eligible for compensation, visit https://www.gwr.com/help-and-support/refunds-and-compensation/delay-compensation
If your query has not been answered by the above information, please contact us: https://www.gwr.com/help-and-support/contact