Thu, 15 Sept 2016
RESIDENTS of a block of flats in Newbury were forced out of their homes last week after a burst water pipe flooded their properties.
Water started pouring into basement flats on the corner of St Mary’s Road and London Road during the early hours of last Wednesday morning.
Odis Palmer said that he woke up at 3am to the sound of running water but thought nothing of it.
However, when he awoke later that morning, he found that his flat was flooded.
“I looked at the floor where my phone was and thought ‘why is there glass covering my phone?’ Then I realised that my bedroom floor was submerged in water.”
He said that the water had reached his ankles and covered his entire flat in the time it took Thames Water to arrive.
Mr Palmer who had rented the flat for a year-and-a-half said: “I’m on holiday at the moment and the last thing I expected was to be dealing with this.
“Luckily nothing of real value was destroyed,” but he added that his phone and laptop had been ruined and that he would need to replace his bed.
The 39-year-old, who plays guitar said thankfully his prized guitar had not been damaged.
He said he had recorded and uploaded a song online the night before the flood, but hadn’t been able to reply to comments because of the water-logged electrics.
Thames Water supplied bottled water to residents and talked through insurance claims before putting them up in a nearby hotel.
It is expected that they will be living in the hotel for a number of weeks.
Thames Water supervisor Justin Coffey said: “We’re really sorry to those people whose homes were affected by the water from our burst pipe.
“We stopped the flow as quickly as we could, but unfortunately this took longer than normal as the valves we turn to shut the water off had been tarmacked over.”
Company spokeswoman Becky Trotman said: “Following the burst pipe on Wednesday our priority was to find alternative accommodation for the residents whose homes were flooded and make sure their lives were disrupted as little as possible.
“We’re in contact with the residents and will do all we can to support them through the claims process to ensure they’re not out of pocket.”