Mon, 10 Oct 2016
A NEWBURY ‘super surgery’ that opened in April has received positive reviews from patients during a recent visit from Healthwatch West Berkshire.
The representatives from Healthwatch visited Strawberry Hill Medical Centre in July and distributed anonymous questionnaires to gain patients’ views on the clinical and non-clinical care they receive at the centre, appointments, waiting times and the communication they received about the merging of two surgeries to make the medical centre.
Patients scored the centre 4.3 out of five for satisfaction when asked about its opening times.
They scored the quality of clinical treatment six out of seven and non-clinical treatment 5.8 out of 7.
The centre, which was formed when two of Newbury’s largest doctors’ surgeries merged (Northcroft and St Mary’s Road) has yet to be inspected by the Care Quality Commission. However, both of the original surgeries had been rated as ‘Good’ during inspections in 2015.
At the time of opening, some patients had taken to social media to complain over the lack of communication about the merger.
In the survey, former Northcroft and St Mary’s surgery patients said they were generally satisfied with the notice they were given over the merger ‘communication’– 5.2 out of seven and five out of seven respectively.
The average waiting time was 15 minutes, while just three of those surveyed said they had had to wait for longer than 30 minutes.
The report concluded: “The people who took part in our survey were generally happy with both the clinical and non-clinical treatment they received at Strawberry Hill Medical Centre.
“However, many people spoken to highlighted that it was only their first or second time visiting the new centre, and so were not sure of their opinions on some matters.”
Healthwatch West Berkshire, whose purpose is to understand the needs and concerns of patients, also made a number of minor recommendations to the centre, including improving the environment of the waiting room, lengthening the time patients’ names are on the waiting room screen and adding visual tape to the edges of the steps outside.
These have all either been implemented or are currently being considered.