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NatWest computer glitch still affecting bank customers



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NatWest announced extended opening hours of its branches in Newbury, Hungerford and Thatcham and even opened the banks yesterday (Sunday) to try and clear the backlog of payments.
Millions of people around the country were left unable to move money or pay in money from Wednesday last week after a computer meltdown affected the entire Royal Bank of Scotland Group network.
Customers have reported balances not being updated and being unable to use some online services.
The director of customer services at the Royal Bank of Scotland Group, Susan Allen, said it was hoped services would be back to normal by the end of today (Monday) and that customers would not be financially punished for the problems.
“The knock-on effects of this technical failure mean there will be bumps in the road. We will do everything we can to minimise further disruption to our customers.
"And we continue to rely on and appreciate their patience as we work through possible disruptions,” she said.
“I can confirm today that we have started the process of putting things right for our customers. We will automatically waive any overdraft fees or charges on current accounts for customers affected. This will be processed over the next few days.
“We will work directly with credit agencies to ensure no one has their credit score affected. For all other issues, customers have our commitment that they will not be out of pocket from this issue. We will publish further details on how we will ensure this later in the week.”Have you been affected by the problems?
Email mark.taylor@newburynews.co.uk or telephone (01635) 564532



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