Padworth disabled charity rated "outstanding" by health watchdog
Care Quality Commission praises St Luke's Trust
A community-based charity which supports people with learning disabilities has been given the highest rating by the country’s health watchdog.
St Luke’s Trust, which is based at Mill Lane, Padworth, was praised by the Care Quality Commission and rated “outstanding” in a recent inspection.
Following a visit to the practice between April 28 and 29, inspectors found several examples of good practice and praised the staff, environment and overall high quality of the facilities.
Inspectors said: “Tenants felt the service was well-led. Staff told us they felt involved in the running of the service, valued and listened to by the registered manager.
“Tenants, staff and external health and care professionals felt the manager was approachable and we saw tenants had a very positive relationship with him.”
Staff checks and development was also praised, as was the care that tenants received.
The report added: “Tenants felt the service was very responsive to their needs and provided them with excellent support.
“Support was provided based on detailed care plans and supporting documents which reflected individual’s wishes and aspirations.”
Deputy chief inspector of adult social care at the CQC, Deborah Ivanova, gave personal praise to the centre. She said: “It is encouraging to know that there was an openness to learn and deliver an exceptional level of personalised care at St Luke’s.
“Morale was excellent and managers were visible, approachable and responsive to suggestions made to improve the quality of service.”
Trustee at St Luke’s Trust, Marcus Webb, said: “The trustees are delighted that our staff’s passion, commitment and professionalism have been recognised by the Care Quality Commission.
“This provides a strong foundation for our work.
“With great leadership by our service manager, Andy Gouldthorpe, we are making a really positive impact on the lives of our tenants.”