Hampshire Hospitals NHS Foundation Trust inpatient survey reveals positives
An annual survey of hospital inpatients has revealed a positive picture of the Hampshire Hospitals NHS Foundation Trust – the trust responsible for hospitals in Basingstoke, Andover and Winchester.
The trust scored 9.2 out of ten when patients were asked whether they had confidence and trust in the doctors and nurses treating them, and 9.2 again when they were asked whether they felt they were treated with dignity and respect while in hospital.
The trust also scored a nine out of ten when patients were asked how clean their room or ward was, and a 7.5 when it came to the quality of hospital food, which was 0.5 more than the average trust score across England.
Chief executive of Hampshire Hospitals NHS Foundation Trust Alex Whitfield thanked patients for responding to the survey and said: “We really value every piece of feedback we receive so that we can hear first-hand the things we are doing well, and where we can improve.
“It’s wonderful to hear that despite often difficult circumstances, our brilliant staff are providing high quality care – from the amazing doctors and nurses who are trusted by our patients, to our dedicated teams who keep our hospitals clean.”
He also said the trust was looking to identify how it could improve in areas where it received lower scores.
These areas for improvement included the ability for patients to get food outside of set meal times, patients being prevented from sleeping at night by noise from other patients, and patients being able to discuss their condition or treatment with hospital staff without being overheard.
All three of these areas scored slightly less than the average trust score across the country.
However, across all questions, the Hampshire Hospitals NHS Foundation Trust scored about the same as what was expected.
The trust made improvements compared to last year in reducing noise at night, and ensuring patients were provided with information about what to do after leaving hospital.
But the survey also found that patients felt there were less nurses on duty when compared to last year, and hospital staff didn’t take their family or home situation into account when planning for them to leave hospital as much.
Mr Whitfield added: “It is wonderful to see our hard work in some areas paying off, resulting in higher scores this year.
“The work doesn’t stop there – and we are taking this survey as an opportunity to renew our focus particularly on communicating with patients about hospital moves, and the medications they need to take home with them.”
Out of the 1,250 that were invited to take part, 467 patients completed the survey, the majority of which were over the age of 66 and also had long-term health conditions.
